Twenty years of taking care of people
Laundry is not complicated. Doing it reliably, for hundreds of households, on a schedule people can plan their week around — that is complicated. It is a logistics business wearing a laundry costume.
Timeout Services exists because someone who had spent twenty years running that kind of operation decided to run this one.
The founder
Robert Lindsay spent more than two decades in food, restaurant and retail management, running multi-million-dollar operations across two states. That work is not glamorous and it is not about laundry, but it teaches the four things this business actually runs on:hard work, consistency, attention to detail, and treating every customer with care.
Four years ago he moved into pickup and delivery laundry specifically. In that time he has personally completed more than 10,000 orders.
What that many orders teaches you is that customers are not really buying clean clothes. They are buying convenience, reliability, honest pricing, and not having to think about it.
What we actually promise
Honest pricing
The entire price list is published on this site: per pound, per item, every add-on. No quotes, no “contact us for pricing.” You can work out what your laundry costs before you ever speak to us.
Your preferences, kept
You choose the detergent. You tell us what to keep separate. We do it the same way every time, because consistency is the whole product.
An owner you can reach
Robert runs Timeout with his own drivers, on his own routes. The person accountable for your laundry is not three levels up in a call centre.
Who we are for
Busy parents. Working professionals. Older adults who would rather not carry a basket downstairs. Short-term rental hosts turning linens between guests. Salons, gyms and studios with a weekly pile and no machine.
Whether you are one household or one business, the job is the same: give you back the hours.